Contact Us

Welcome to Kivella 👋

At Kivella, we believe online shopping should be convenient, enjoyable, and easy to navigate. Whether you are looking for fashion and accessories, beauty essentials, household products, lifestyle items, or seasonal discoveries, our carefully selected collections are designed to provide practical and stylish choices for everyday life.

From clothing, footwear, bags, and accessories to home products, personal care items, and useful daily essentials, we offer a diverse selection across multiple categories. Our mission is to provide more than individual products—we aim to create a convenient online destination where customers can discover useful, appealing, and thoughtfully selected items in one place.

Our customer service team is available to assist with product information, order updates, shipping, payments, cancellations, returns, refunds, and other store-related enquiries.

Contact Information

📍 Address:
14570 Collingham Pl
Gainesville, VA 20155
United States

📧 Email: help@kivella.com

📱 Phone: +1 571-672-9156

🕘 Service Hours:
Monday to Friday, 9:00 AM–6:00 PM (EST)

How We Can Help

Please contact our customer service team if you need assistance with:

● Product details or availability
● Order confirmation or order status
● Shipping and delivery information
● Address changes or order cancellations
● Returns, exchanges, or refunds
● Damaged, defective, or incorrect products
● Payment or checkout questions

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. If you received a damaged, defective, or incorrect item, please also provide clear photos of the product, shipping label, and packaging so our team can review the issue efficiently.

Please note that Kivella primarily operates as an online retailer. The business address listed above is provided for business correspondence and should not be used for product returns unless our customer service team has approved the return and provided the correct return instructions.

Need additional assistance? Our friendly customer service team is here to help. Contact us with your questions, and we will respond as soon as reasonably possible.

Thank you for visiting and shopping with Kivella.